The Better Business Bureau has given Buc-ee’s an “F” rating.
Founded in 1982, Buc-ee’s is known for its beaver mascot, “the world’s cleanest bathrooms,” cheap gas and homemade barbecue. The first-ever Buc-ee’s location was set to open in Goodyear this summer.
Several Buc-ee’s locations on the BBB website have received an “F” rating. Buc-ee’s has publicly stated that it does not respond to complaints forwarded by the Better Business Bureau, according to a BBB statement sent to USA TODAY.
The BBB is a nonprofit organization that provides transparency about businesses to the general public. They operate on a letter-grade rating system to help consumers get a better idea of a business’s practices.
The BBB said the current rating reflects Buc-ee’s decision not to participate in the complaint resolution process. The BBB recognizes Buc-ee’s as a “widely known and beloved brand,” it has reached out to the company and would welcome the opportunity to work with it in the future.
Here’s why and what Buc-ee’s BBB grade means for the Arizona location.
Buc-ee’s Better Business Bureau complaints
The Buc-ee’s Arizona groundbreaking ceremony in Goodyear on May 14, 2025.
The reason for the Texas-based travel center’s low ratings on BBB is due to its failure to respond to 88 customer complaints. The oldest unanswered submissions date back to March 2023, and the most recent was filed in February 2026.
Like Yelp, anyone can submit a complaint about a business on the Better Business Bureau website. Complaints vary from inquiries sent through the website going unanswered and erroneous card charges to broken or ineffective merchandise.
Latest on Arizona’s 1st Buc-ee’s store
The first Buc-ee’s in Arizona has an official opening date and time.
A Buc-ee’s representative confirmed to The Arizona Republic that the beloved convenience store and gas stop will open on June 22, 2026, in Goodyear.
The travel center will be located at 1001 N. Bullard Ave. in Goodyear. It will occupy 74,000 square feet and there will also be 120 fueling stations.
Do you have a tip or a question you need answered? Reach the reporter at dina.kaur@arizonarepublic.com. Follow @dina_kaur on X, formerly known as Twitter, and on Instagram @dina_kaur.
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This article originally appeared on Arizona Republic: Buc-ee’s is coming to Arizona. Why did it get an F from BBB?
