Vivantio has secured a majority investment from Oakman to support its next phase of global expansion and product innovation.
Based in Boston, Vivantio provides a flexible IT service management platform designed for modern service organizations. Its software enables IT, customer service, and operations teams to manage incidents, service requests, changes, and assets through configurable workflows, integrated knowledge management, and AI-powered automation and analytics.
The company is positioned between lightweight tools and complex enterprise systems, offering enterprise-grade functionality while maintaining ease of use and adaptability. Its platform is designed to unify service delivery across internal and external teams while allowing organizations to evolve workflows as they grow.
The investment from Oakman will be used to accelerate Vivantio’s product roadmap, expand go-to-market efforts, and scale operations globally. The company also plans to invest in hiring and leadership development to support continued growth.
Vivantio has gained industry recognition for customer satisfaction and usability, including accolades from G2 and SourceForge, where it ranks among the top products in its category based on customer reviews.
Oakman, a privately held investment firm focused on software businesses, partners with management teams to drive long-term growth, product development, and operational scale. The firm’s backing is expected to help Vivantio further enhance its platform and expand its market reach as demand grows for more flexible, scalable service management solutions.
KEY QUOTES:
“This investment allows us to double down on what matters most – our customers and the service outcomes they’re responsible for. Service quality has become the backbone of modern organizations, yet too many teams are constrained by rigid tools or overly complex systems. They need technology that fits the way they work. Oakman understands that vision. With their partnership, we can accelerate innovation and continue building a platform that helps our customers deliver exceptional service and create happier, more successful customers of their own.”
Greg Rich, Chief Executive Officer, Vivantio
“The original vision behind Vivantio was grounded in a clear market need – service teams need modern platforms that scale as their organizations evolve. As service delivery across IT and customer-facing teams has become more complex and mission-critical, Vivantio is exceptionally well positioned to support that shift. Our focus will be to expand Vivantio’s platform and invest in leadership and growth initiatives so customers can scale with confidence.”
Ben Hastings, President, Oakman
