ST. LOUIS, Mo. — The Better Business Bureau (BBB) is cautioning customers about Greenhaw Buildings LLC, a building contractor in Billings, Missouri, following a wave of consumer complaints about the company.
BBB says they gave Greenhaw Buildings an “F” rating due to multiple unanswered complaints and negative customer reviews. The complaints stem from contracted work the business never started or completed, despite taking thousands in upfront payments, and a lack of communication for updates and refunds.
A Fair Grove homeowner told BBB that he paid more than $70,000 in quarterly installments to Greenhaw Buildings for garage and home expansion. However, after the third payment, owner Kevin Greenhaw filed for bankruptcy and never completed any work for the customer. He has since been unable to get a refund.
Another customer from Springfield says she paid $17,000 for a garage project in October 2024, but she told BBB, “We never heard from him again,” despite repeatedly trying to get a hold of the company.
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One customer from Ozark reported to BBB that Greenhaw Buildings LLC did do work on a shop house for him, but said the work was “very shoddy,” with uneven framing and a crooked metal door that barely latches, BBB said. The customer ultimately had to redo most of the work himself.
BBB reached out to Greenhaw regarding the consumer complaints, but did not receive a response. Ozarks First also reached out to Greenhaw, but we have not received a response as of publication.
BBB says customers should follow these tips when hiring contractors:
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Research the company first, like checking their BBB profile
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Verify references by asking for and contacting previous clients
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Ensure contracts include detailed work plans, timelines and refund policies
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Request and confirm proof of insurance
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Use credit cards for added protection and avoid paying in full up front
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Request lien waivers after completion
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Report any issues to the BBB and the state attorney general
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